Published: 2012-09-01

Initial Pages & Editorial

Paris Tsartas, Evangelos Christou

i-xx

COMPARING CUSTOMER-SATISFACTION EVALUATION METHODS, IN THE CONTEXT OF INDUSTRIAL HERITAGE SITES

Werner Gronau, Andreas Kagermeier, Carsten Müller, Christine M. Scherl

1-38

A MODEL FOR EXPLOITING e-CRM IN B-TO-B e-COMMERCE

Meltem Caber, Akin Aksu, A.Akin Aksu, Tahir Albayrak

121-143

AN INTERDISCIPLINARY ANALYSIS OF TOURIST LANDSCAPE STRUCTURE

Aikaterini Gkoltsiou, Theano S. Terkenli

145-164

THE BRAND IMAGE OF A SMALL ISLAND DESTINATION

Perunjodi Naidoo, Prabha Ramseook-Munhurrun, Ramesh Durbarry

261-278

ARGUMENTS IN FAVOR OF TAXING TOURISM: THE LANZAROTE CASE STUDY

Boyra, Josep, Pazienza, Pasquale, Vila, Mar

401-415

TOURISM PLANNING AND POLICY IN SELECTED MOUNTAINOUS AREAS OF GREECE

Aimilia Vlami, Tsamos George, Gerassimos Zacharatos

481-494

SUSTAINABILITY OF YOUTH TOURISTS IN EVENT TOURISM: THE MALAYSIAN EXPERIENCES

Habibah Ahmad, Hamzah Jusoh, Noor Alyanie Nor Azazi

503-526