INFLUENCE OF CERTAIN VARIABLES ON ORGANISATIONAL COMMITMENT: A CASE STUDY IN THE HOTEL SECTOR OF CORDOBA

Main Article Content

Francisco González Santa Cruz
Sandra María Sánchez Cañizares
Tomás López-Guzmán

Keywords

Hotel employment, organisational commitment, Spain

Abstract

The hotel industry is characterised by close and direct contact between the employee and the customer. For this reason, one of the most effective ways to achieve customer satisfaction and loyalty is to ensure that employees who provide the service feel committed to the organisation where they work. By doing so, hotel businesses can gain a sustainable competitive advantage and improve organisational performance. Based on these premises, this article aims to determine the relationships between certain variables associated with the job and the organisational commitment of the individual. The hypotheses tests reveal a strong relationship between stable and permanent employment and higher levels of organisational commitment among hotel employees.

Abstract 5 | PDF Downloads 1