MEASURING RESULTS OF TRAINING WITH ROI METHOD: AN APPLICATION IN A 5-STAR HOTEL IN ANTALYA REGION OF TURKEY

AKSU; Akin Aksu; Sevcan YILDIZ

doi:10.26215/tourismos.v6i1.202

AKSU

Professor at Akdeniz University, School of Tourism and Hotel Management, Akdeniz University School of Tourism & Hotel Management (07058) Campus, Antalya, Turkey.

a. Akin AKSU

Professor at Akdeniz University, School of Tourism and Hotel Management, Akdeniz University School of Tourism & Hotel Management (07058) Campus, Antalya, Turkey.

Sevcan YILDIZ

Lecturer at Akdeniz University, Vocational School of Social Science, Akdeniz Universitesi Sosyal Bilimler Meslek Yuksekokulu, 07070 Calli, Antalya, Turkey.

Keywords

tourism, training and ROI

Abstract

This study shows result of training using return on investment (ROI) method for a 5-star hotel in the Antalya Region of Turkey. This study makes a valuable contribution to a range of pertinent literatures. ROI measurement has identified that a return on investment (payback period) is in the order of 4.5 months for the hotel under investigation. This finding might be regarded as acceptable when taken in context to the cost of software programs.

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